WELCOMETO THE PET CARE PALACE!
OFFICE HOURS: MONDAY-FRIDAY 7:30am-12pm AND 2-6pm
SATURDAY 9am-12pm, SUNDAY 4-6pm
OFFICE CLOSED ON HOLIDAYS
Please read this welcome packet carefully, as it contains important information you need to know about our Palace procedures and policies. We take the care and well-being of your pet seriously and strive to provide the best care possible.
*We happily accept CASH, VISA, MASTERCARD and DISCOVER. Checks and American Express are not accepted.
*Payment is expected at time of service or upon departure from services.
*Boarding deposits are NON-REFUNDABLE and deducted from pet’s invoice at pick-up. Boarding guests who cancel 7 days or less before the reservation date or pick the pet up 24hrs or more in advance of the scheduled departure date forfeit their deposit.
*No charges are accrued if pet is picked up from boarding before 10amMonday-Saturday.
*Pets boarded Saturday to Sunday are considered a two day charge.
*Boarding stays of 10 days or more requires ½ payment at drop-off.
*Pick-ups/drop-offs are not accepted outside of business hours.
*All services require an appointment
Your initials and signature acknowledges that you have read and agree with our policies contained in this Welcome Packet